This Contact Us page keeps Zidid customer support details, business identity, and official contact routes in one place.
OUR IDENTITY
Legal Business Name: BOARD SPORTS RETAIL PTY LTDStore Name: Zidid
Physical Business Address: 5 Billabong Place, Burleigh Waters, QLD 4220, Australia
ABN: 68 146 562 281
ACN: 146 562 281
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@zidid.shopBusiness Phone Number: +61 480 802 148
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.